Cancellations and Returns
The buyer shall inspect the goods immediately upon receipt and shall notify Atlas Sheds by email as soon as possible after the delivery has been made if the goods are damaged or do not comply with any of the contract. If the buyer fails to do so the buyer shall be deemed to have accepted the goods. Where a claim of defect or damage is made, if goods are in the condition as received (not assembled, painted, treated, or altered in any way) Atlas Sheds will supply/replace/repair any necessary parts to complete your agreed initial purchase. If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund by informing the seller by email within 14 working days after the day of delivery of the goods. You will be asked, however, to pay the costs of the return postage/carriage to one of Atlas Sheds distribution centres or for the collection charge by one of Atlas Sheds pre-approved couriers.
If the buyer fails to return the goods following cancellation or does not pay the returning delivery fee issued by Atlas Sheds, Atlas Sheds reserve the right and is entitled to deduct the cost of recovering the goods from any refund issued, which will be up to 25% of the building price for any non-customised or standard product and up to 100% of the price for any bespoke or customised product.
If Atlas Sheds send you the incorrect product or if, upon receipt of all relevant evidence, we deem it has arrived faulty or damaged, you will be offered a full refund and exemption from delivery costs. Any item to be returned or replaced must be in the same condition as delivered. Atlas Sheds will not accept any product for return if it has been assembled, modified or customised in any way including being subject to the application of chemicals or paints.
Atlas Sheds will require photographic evidence of any complaints, defects, requests to return a product outside the initial 14 day period or claims of incorrect or incomplete product delivery, which can be submitted by email, fax, or letter.
Any cancellation within the initial 14 day period will be refunded within 30 days of notification to cancel being received - for any cancellation outside of this timeframe all refunds will be processed within 30 days after the product has been successfully returned. Where exchange rates of currency are involved, the refund will be made in pound sterling and at the current exchange rate. Atlas Sheds does not accept responsibility for any loss or gain caused by changes in the exchange rate between the time or ordering and the time of issuing a refund.
If you wish to cancel an order before it has been delivered, you must contact Atlas Sheds immediately. You must confirm your cancellation in writing via fax, letter, or email. If you cancel via telephone your order will be put on hold until a written cancellation has been received. If the building has been manufactured there may be a cancellation charge dependant on the individual case. If you have given us a valid email address, you will receive an update email when the building has entered the manufacturing stage.
If you have ordered a Flex Apex, the day after the order is placed, the building is collected by the approved courier of Atlas Sheds to be delivered to you in the three working day delivery period. In this instance, a charge for cancellation will be applied from the day after placing the order as from this time the delivery is in progress.
Please note: all sizes and measurements are approximations only and while Atlas Sheds will endeavour to ensure all products are manufactured as close as possible to the measurements provided we cannot be held responsible should there be a discretion in the finished size.